Privacy Policy for Turbo

Effective Date: July 11, 2026

1. Introduction

Turbo ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Turbo mobile application.

By using Turbo, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you use the application, we may collect:

Personal Information

• Full name
• Email address
• Phone number
• Delivery addresses
• Profile information

Location Information

With your permission, Turbo collects your device location to:

• Show nearby restaurants
• Calculate delivery fees
• Provide delivery tracking
• Improve delivery accuracy

Location access can be disabled at any time in your device settings.

3. Order Information

When placing an order we collect:

• Selected restaurant
• Ordered items
• Delivery address
• Order history
• Payment method information (when applicable)

Turbo does not store complete payment card information.

4. Device Information

We may automatically collect:

• Device model
• Operating system
• App version
• Device identifiers
• Crash reports
• Performance information

5. How We Use Your Information

Your information is used to:

• Process food orders
• Deliver orders
• Manage your account
• Provide customer support
• Send order notifications
• Improve app performance
• Prevent fraud and abuse
• Comply with legal obligations

6. Sharing Information

We may share information only with:

• Restaurants
• Delivery drivers
• Payment service providers
• Cloud hosting providers
• Analytics providers
• Government authorities when required by law

We never sell your personal information.

7. Data Security

We use industry-standard administrative, technical, and organizational security measures to protect your information.

Although we strive to protect your information, no electronic transmission or storage method is 100% secure.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Maintain order history
• Comply with legal obligations
• Resolve disputes

When no longer required, personal information is securely deleted or anonymized.

9. Your Rights

Depending on your location, you may have the right to:

• Access your information
• Correct inaccurate information
• Delete your account
• Request deletion of personal data
• Withdraw consent where applicable

10. Children's Privacy

Turbo is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

11. Third-Party Services

Turbo may use third-party services including:

• Google Maps
• Firebase
• Google Play Services
• Payment providers
• Notification services

These services have their own privacy policies.

12. Changes to this Policy

We may update this Privacy Policy from time to time.

The updated version will always be available through this page.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Email: support@turbo-app.com

 

Account Deletion

Turbo allows users to request the deletion of their account and associated personal data at any time.

How to Request Account Deletion

Users can request account deletion by contacting our support team at:

Email: support@yourdomain.com

Please include:

• Your full name.
• Your registered phone number or email address.

Data That Will Be Deleted

Once the request is verified, the following information will be permanently deleted:

• User account
• Personal profile information
• Saved delivery addresses
• Saved preferences

Data That May Be Retained

To comply with legal and financial obligations, Turbo may retain:

• Order history
• Transaction records
• Tax or accounting records

These records are retained only for the period required by applicable law.

Processing Time

Account deletion requests are processed within 30 days.